Appointment Setter Specialist-Kohler Division
Do you have the ability to multitask? Are you ready to start a career? Be a part of an exciting new growing industry!!
For nearly 75 years, NEWPRO Home Improvement Solutions has been recognized as New England’s most exclusive and reliable energy saving home improvement company. We have been selected to partner with the distinguished national brand Kohler, as their exclusive distributor of walk-in baths and Luxstone Shower systems.
NEWPRO is looking for enthusiastic, motivated individuals who are eager to break out of the ordinary, everyday world of customer service and join our team of Appointment Scheduling Specialists at our corporate offices, located in Woburn, MA. We are open 7 days a week and have part and full-time morning, afternoon, evening and weekend positions available.
The Appointment Setter Specialist will set appointments exclusively for our Kohler Walk-In tubs as well as LuxStone showers.
Scheduling appointments for Outside Sales Representatives. Qualified applicants must be equally adept with customer service as well as the ability to close and schedule the appointment with potential customers.
NO COLD CALLING - This position will:
- Set appointments as a result of inbound calls
- Call prospects who have already inquired about our products and are in our database
- Coordinate brochure mailings and email communication to prospects who request information
- Follow up with customers who need to reschedule appointments
- Possesses patient listening skills, empathy and tact while communicating with a targeted demographic homeowner
- Customer centric mentality
- Ability to thrive in a very active call center environment
- Excellent communication and organizational skills
- Self-motivated, positive and reliable
- Proven track record of achieving goals
- Ability to work every other Saturday or Sunday
- Willingness to follow a defined training process
- Basic CRM (Salesforce) and PC skills are required
- Minimum of 3 years customer service/call center experience
- Well branded company representing award winning, nationally recognized Kohler products
- We care about your success and provide professional proven training
- Tremendous bonus structure
- Comprehensive benefit package
$16-18 base hourly salary plus one of the most competitive bonus structures in the industry with unlimited earning potential.
Newpro Operating LLC
Since starting out as a small window treatment business in Medford in 1945, NEWPRO home improvement has grown into one of the largest and most trusted home remodelers in New England. From energy-efficient windows to state-of-the-art roofs and elegant bathroom renovations, NEWPRO offers a leading combination of superior products and exemplary service. As a family-owned and operated business for three generations, our dedicated team has a deep knowledge and passion for their craft and are truly committed to a mission of spreading happiness, one home at a time.
The NEWPRO Family Difference
When it comes to house remodeling, NEWPRO values the same things you do: quality, efficiency, and attention to detail. Over the last 70 years, the hard work of our skilled staff—from the customer service specialists to the installers and suppliers—has earned the support of over 150,000 happy customers throughout New England.
Here's what really sets NEWPRO apart from the competition:
- A personal approach: NEWPRO provides dedicated support through every stage of your home improvement project. Our experts even personally contact customers after project completion to ensure complete satisfaction. If something isn’t right, we’ll fix it!
- Award-winning service: Decades of success have earned us numerous industry awards for customer service and project excellence, including the Guild Quality Service Excellence Award, the Replacement Contractor Customer Service Award, and the 41-Year Accredited Business Achievement Award from the Better Business Bureau.
- Industry expertise: NEWPRO works with the most proven industry names, and even manufactures a proprietary line of windows and siding. As an Energy Star Partner and Qualified Remodeler Top 500 Member, this team has the expertise for any project.
Come Join the Family Today!
Company Website: www.newpro.com
(if you already have a resume on Indeed)